We hope you love your purchases from us, however should you need to make a return, please see our full returns policy below.
We are happy to refund products returned to us in original condition within 14 days of purchase, items returned after this will NOT be accepted. We do NOT cover return postage costs for unwanted items, it is therefore your responsibility to pay for a suitable return postage, ensuring this will arrive within the 14 days. We advise using a tracked and signed service and keeping your proof of postage/tracking until you have received your refund.
Before sending your return to us, please read carefully and ensure your item meets our policy. Please do NOT send your return back to us if it does not meet our policy.
WE DO NOT ACCEPT RETURNS ON SALE ITEMS
- All items MUST be packaged securely, ensure you contain your name, order number and date purchased in your return. If we don't know who has returned the item, we cannot take this further and this may result in not receiving your refund.
- All items MUST be returned within 14 days for a refund.
- All items MUST be returned by a tracked delivery method. House Of Fashion Boutique will not be responsible for any items lost or damaged in the post and may reject your refund.
- All items MUST be in brand new condition as received, with all tags still attached.
- We aim to process all refunds within 72hrs of receiving your item. But please note, this could take longer. This is dependant on banking providers terms, how long they take to process transactions and the processing times at our end as we work through each return individually. Rest assured we always aim to process refunds within the allocated time provided so please allow up to this time.
A full inspection will be carried out upon receipt of all returns.
House Of Fashion Boutique reserves the right to reject items returned after the return period or which are not in original condition.
REASONS YOUR ITEM WOULD NOT BE ACCEPTED:
- Make up, fake tan, deodorant or moisturiser marks/stains.
- Significant signs of wear - the item may be out of shape or marked.
- Tags are no longer attached
- The item is scented with odour - this includes bodily odour, deodorant and perfume
- We suspect the item has been washed or tampered with
-The item is damaged in any way which is not a fault - i.e torn
WHEN TRYING ON ITEMS: When you are trying an item you may need to return, please ensure you are not wearing make up, fake tan or anything else which may mark or stain the item. Please handle with care ensuring the item is not damaged in any way. After reading our policy, please ensure your item meets our requirements before returning.
For more details regarding our returns policy please get in touch with us via email
If items turn out to be faulty, customers have up to 30 days after receiving the order to obtain a full refund. We will not be held liable for any faults caused by negligence by customers for example, but not limited to, pulls, general wear and tear, loss of buttons and any fault caused by not following care instructions. Only manufacturing faults will be considered.
For any faulty items, we require photographic evidence immediately on delivery clearly showing the fault. Please send these photos via email firstname.lastname@example.org OR Facebook Messenger, after completing our form below. The returned item will be inspected and if the item is deemed faulty, we are happy to cover the cost of the postage for the return up to the cost of £3.90 (original postage charge on order) we will not be liable for any further costs.
If you would still like to go ahead with your return, please see the below instructions where you can request a return. Please wait for your request to be accepted before sending your return back to us.
Submit a return request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to our online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
email@example.com, or get in touch with us via social media!